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Privacy Policy

Last updated: 19 August 2026

1. Who we are

Furniture Craft Ltd is the controller of personal information collected through fittedwardrobe.net and in connection with our fitted-furniture services.

Company number: 13697496
Registered office: Oak House, Reeds Crescent, Central Park, Watford, England, WD24 4QP
Email: info.furniturecraftltd@gmail.com
Telephone: 07742 178963

2. Information we collect

Depending on how you use our website and services, we may collect:

• your name, email address, telephone number and the message you submit through our contact form;
• information you provide when requesting a consultation, quotation, booking or fitted-furniture service;
• customer and project information needed to communicate with you, arrange visits, prepare quotations, provide services and maintain business records;
• account or booking information if you use a member or booking feature on the website; and
• technical and usage information, such as device and browser information, IP address, pages viewed, interactions with the website and cookie preferences, where permitted by your choices.

Please do not submit sensitive personal information through our website unless we specifically ask for it and it is necessary.

3. How we collect information

We collect information directly from you when you complete a form, contact us, request a consultation or quotation, make a booking, create an account or otherwise communicate with us. We may also collect limited technical information automatically through essential website technologies and, with your consent, analytics or other non-essential cookies.

4. How and why we use your information

We use personal information to:

• respond to enquiries and arrange free consultations;
• prepare quotations and take steps requested by you before entering into a contract;
• provide, manage and support our fitted-furniture services;
• communicate about appointments, projects and service-related matters;
• operate, secure and troubleshoot the website;
• measure and improve website performance and visitor experience where you have consented to analytics cookies;
• meet accounting, tax, legal and regulatory obligations; and
• establish, exercise or defend legal claims where necessary.

Our lawful bases are normally taking steps at your request before a contract, performing a contract, complying with legal obligations, our legitimate interests in running and protecting our business and responding to customers, and consent where the law requires it. You can withdraw consent at any time, without affecting processing that took place before withdrawal.

5. Cookies and analytics

The website uses essential cookies and similar technologies needed for security and core functionality. Functional, analytics and marketing cookies are optional and are not enabled by default.

You can accept, decline or choose categories through the cookie banner. You can change your choice later by selecting Cookie settings at the bottom-left of the website. Wix Analytics data that relies on analytics cookies is collected only after the relevant consent.

6. Who we share information with

We do not sell personal information. We may share it only where necessary with:

• Wix and its group companies, which provide the website hosting, forms, CRM, booking, security and analytics platform;
• suppliers and service providers acting for us under appropriate confidentiality and data-protection obligations;
• professional advisers such as accountants, insurers or legal advisers where required; and
• courts, regulators, law-enforcement bodies or other authorities where disclosure is required or permitted by law.

Some service providers may process information outside the United Kingdom. Where this happens, we use providers and safeguards permitted by UK data-protection law, such as adequacy regulations or approved contractual safeguards. Contact us if you would like further information about safeguards relevant to your information.

7. How long we keep information

We keep personal information only for as long as needed for the purpose for which it was collected. We consider whether an enquiry or project is active, whether follow-up or warranty support may be required, and whether information must be retained for accounting, tax, contractual, regulatory or legal-claims purposes. When information is no longer required, we delete it or anonymise it where appropriate.

8. Your rights

Depending on the circumstances, you may have rights to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete information;
• ask us to restrict how information is used;
• object to processing based on legitimate interests or to direct marketing;
• receive certain information in a portable format; and
• withdraw consent at any time where processing relies on consent.

These rights are not absolute and may be subject to legal exceptions. To exercise a right, email info.furniturecraftltd@gmail.com. We may need to verify your identity before responding.

9. Marketing

We will send electronic marketing only where we have a lawful basis to do so. You can opt out at any time by using the unsubscribe option in the message or contacting us. Service messages about an enquiry, booking, quotation or project are not marketing.

10. Security

We use reasonable organisational and technical measures to protect personal information. No internet service is completely secure, so please contact us promptly if you believe information you sent us has been compromised.

11. Children

Our website and fitted-furniture services are not directed at children, and we do not knowingly collect children's personal information through the website.

12. Changes to this policy

We may update this policy when our services, technology or legal obligations change. The current version and its last-updated date will be published on this page.

13. Questions and complaints

Please contact us first if you have a question or concern:

Furniture Craft Ltd
Oak House, Reeds Crescent, Central Park, Watford, England, WD24 4QP
Email: info.furniturecraftltd@gmail.com
Telephone: 07742 178963

You also have the right to complain to the Information Commissioner's Office. Information about making a complaint is available at https://ico.org.uk/make-a-complaint/.

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